Step 1
Capture
Users and testers can report issues without learning a new tool.
- Widget-first feedback capture
- Prompted message and steps to reproduce
- URL, timestamp, and device context
Step 2
Triage
Reports arrive in a calm queue with the right evidence still attached.
- Review reports in one structured inbox
- Tag, assign, and prioritize without losing context
- Keep the first operator pass fast and visible
Step 3
AI review
AI helps with summaries and categorization, but operators still make the call.
- Generate summary and signal suggestions
- Keep human approval on routing and priority
- Use assistance without surrendering the queue
Step 4
Dispatch
Clean issues move into the tools the team already trusts.
- Create issue from report
- Keep context linked
- Track status across handoff
Evidence payload
What Verity captures when it matters.
- Page URL and timestamp
- Browser, OS, and device
- Screenshot when enabled
- User message and repro prompts
- Optional console and network evidence
- Policy-aware capture controls
Environment fit
Works from early staging to real production traffic.
- Use it in staging for testers and stakeholders.
- Use it in production to capture real user friction.
- Keep evidence minimal where policy requires it.